Casa - Categoria Sistema - Aiuto - Servizio Online - Servizio Clienti

Servizio Clienti

Shipping & Delivery

Strumentidentali.it can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 8-14 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.     


 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.
For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

Strumentidentali guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning. 

    by antoniodellaquila , 04, 14, 2017
My order n 2017033052634805 is unshipping yet after 15 day , why?
Reply #1 by Administrator  04, 14, 2017
Dear Carmine Rubino ,

Thanks for your reply.
I have sent the email to you.
Your order has been shipped out.
The tracking number of your parcel is 952701525 via TNT Express.
Please kindly wait.
Thanks.
    by maurofrasca , 04, 07, 2017
buongiorno ho effettuato il regolare pagamento con paypal dal Vostro sito ma non ho ricevuto conferma di ordine ne numero di tracking, l'oggetto acquistato è un ablatore ed il suo numero di ordine è 2017040509828805.
Attendo notizie grazie
Reply #1 by Administrator  04, 08, 2017
Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Any further needs, please let me know.
Thanks.
    by antoniodellaquila , 04, 01, 2017
Sorry but have made a mistake i have order a termoform but i need the 220 volt for Europe voltage not for US
Please send me the rigth one
N. Order is 2017033052634805
Tanks
Reply #1 by Administrator  04, 01, 2017
Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Any further needs, please let me know.
Thanks.
    by federicagrassetto , 01, 26, 2017

hi, I bought more than two years ago this micromotor Micronx M1 , and it works great but now is broke do metal wire inside the handpiece cable, can you tell me where I can buy the spare part, or you can send me the cable? the power cable that connects the handpiece to the battery, thanks
Reply #1 by Administrator  02, 03, 2017
Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Any further needs, please let me know.
Thanks.
    by Info , 12, 01, 2016
Salve, vorrei avere informazioni sul mio ordine n. 2016112415311805 eseguito il 15/11/2016. Fin ora non ho avuto alcuna conferma dell'ordine e della data di arrivo della merce. La prego di farmi avere subito notizie perché in caso contrario procedo alla contestazione dell'acquisto tramite Pay Pal.
Cordiali saluti
Marco Parravano
Reply #1 by Administrator  12, 02, 2016
Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Any further needs, please let me know.
Thanks.
Scrivi una recensione
* Stelle di valutazione:
    Si prega di selezionare stelle di valutazione.
* La tua E-Mail:
* recensione dettagliata:
Raccontaci la tua valutazione del prodotto, condividere la tua esperienza. Assicurati di esprimere i Suoi opinioni solo su questo prodotto. Tutti i commenti saranno riesaminate entro due giorni lavorativi, la distorsione e commenti maligni vengono bloccati.
Assistenza post-vendita: Si prega di contattare il nostro servizio clienti (nostro rappresentante clienti vi contatterà al più presto).
Se si desidera modificare e gestire i tuoi commenti, effettua il login.