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Servizio Clienti

Shipping & Delivery

Strumentidentali.it can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 8-14 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.     


 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.
For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

Strumentidentali guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning. 

    by sculptorteam , 06, 13, 2017
Mi spiace dover leggere , commenti negativi , visto che la mia esperienza è stra positiva , unica cosa che dico e che è importante informare i clienti , sia che il pagamento è arrivato e che il pacco è stato spedito, mentre invece qieste informazioni vengono date e anche velocemente solo quando è il cliente che vi contatta, per il resto tutto perfetto sia per la spedizione che per il prodotto , io ho comprato una termoformatrice e per ora , funziona benissimo
Grazie
Massimo M
Reply #1 by Administrator  06, 13, 2017
Dear MASSIMO,
Thanks for your review.
We will improve the service which you point out and strive to do better.
Best regards.
    by antoniodellaquila , 04, 14, 2017
My order n 2017033052634805 is unshipping yet after 15 day , why?
Reply #1 by Administrator  04, 14, 2017
Dear Carmine Rubino ,

Thanks for your reply.
I have sent the email to you.
Your order has been shipped out.
The tracking number of your parcel is 952701525 via TNT Express.
Please kindly wait.
Thanks.
    by maurofrasca , 04, 07, 2017
buongiorno ho effettuato il regolare pagamento con paypal dal Vostro sito ma non ho ricevuto conferma di ordine ne numero di tracking, l'oggetto acquistato è un ablatore ed il suo numero di ordine è 2017040509828805.
Attendo notizie grazie
Reply #1 by Administrator  04, 08, 2017
Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Any further needs, please let me know.
Thanks.
    by antoniodellaquila , 04, 01, 2017
Sorry but have made a mistake i have order a termoform but i need the 220 volt for Europe voltage not for US
Please send me the rigth one
N. Order is 2017033052634805
Tanks
Reply #1 by Administrator  04, 01, 2017
Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Any further needs, please let me know.
Thanks.
    by federicagrassetto , 01, 26, 2017

hi, I bought more than two years ago this micromotor Micronx M1 , and it works great but now is broke do metal wire inside the handpiece cable, can you tell me where I can buy the spare part, or you can send me the cable? the power cable that connects the handpiece to the battery, thanks
Reply #1 by Administrator  02, 03, 2017
Dear Customer,
Thanks for your reply.
I have sent an email to you, please check your email.
Any further needs, please let me know.
Thanks.
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