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Servizio Clienti

Shipping & Delivery

Strumentidentali.it can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws prevent us from shipping certain products to certain geographical locations. We shall deliver the ordered items within 48hrs after confirmation. Please allow 8-14 working days for delivery.

We offer free shipping to most countries, countries in South Africa, South America, North Asia, Western Asia and the Middle East are not belong to the free shipping zone.  The customer service will contact and help you to caculate the shipping fee if your order from the non- free shipping zone.     


 

Track an order

Parcel will be shipped out within 1-2 working days after the payment, then tracking number and shipping method will be offered as follow.
For any problems in the transaction, please contact the online service directly, we will keep an eye on your order till you get the parcel.

 

Free Return & 100% Refund

Strumentidentali guarantee our products in great quality and good price.
Most things we sell are covered by our 30-day money-back guarantee, so just return them at your expense, in their original undamaged package. Then money will be credited.
To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products.
If a product is excluded from our 30-day money-back guarantee, please contact  our customer service firstly.     
The customer service will help you for a safer and smoother returning, so try to contact the online chat prior to parcel returning. 

    by usam , 06, 18, 2018
allora ho fatto l'ordine fino oggi non ho ricevuto niente il ordine di medica srls via dalmazia 33 brescia ???????????????????????????????????????????????????
Reply #1 by Administrator  06, 20, 2018
Dear medica s.r.l.s,

Sorry for the delayed reply.
The tracking number of your parcel is 2938209540 via DHL.
Have you received it?
Wait for your reply.
Thanks.
    by usam , 06, 11, 2018
ma cavole mandati almino un imail
Reply #1 by Administrator  06, 12, 2018
Dear Customer,

Could you please tell me what can I do for you?
Wait for your reply.
Thanks.
    by valenti.jacopo , 12, 29, 2017
Instruments and prices are very good for italians professionals. You should make the site service and informations more trustable and more detailed. I would like to buy many things, but im waiting to read a good review.
Reply #1 by Administrator  01, 02, 2018
Dear Customer,

Thanks for your reply.
You can know detailed information on our website directly.
We have offered the best price.
Any further needs, please let me know.
Thanks.
    by sculptorteam , 06, 13, 2017
Mi spiace dover leggere , commenti negativi , visto che la mia esperienza è stra positiva , unica cosa che dico e che è importante informare i clienti , sia che il pagamento è arrivato e che il pacco è stato spedito, mentre invece qieste informazioni vengono date e anche velocemente solo quando è il cliente che vi contatta, per il resto tutto perfetto sia per la spedizione che per il prodotto , io ho comprato una termoformatrice e per ora , funziona benissimo
Grazie
Massimo M
Reply #1 by Administrator  06, 13, 2017
Dear MASSIMO,
Thanks for your review.
We will improve the service which you point out and strive to do better.
Best regards.
    by antoniodellaquila , 04, 14, 2017
My order n 2017033052634805 is unshipping yet after 15 day , why?
Reply #1 by Administrator  04, 14, 2017
Dear Carmine Rubino ,

Thanks for your reply.
I have sent the email to you.
Your order has been shipped out.
The tracking number of your parcel is 952701525 via TNT Express.
Please kindly wait.
Thanks.
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