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Ritorno & Rimborso

Return & Refund

What is iwandental’s return process

1.  Strumentidentali offers 3 - 12 months warranty.
2.  All items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product following our Return Policy.
3.  Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address, so contact customer service first. 
4.  Please do not mark dental words on outside package, you can mark as gift. 
5.  Please offer tracking number for return shipment.  strumentidentali won’t take any responsibility for any missing return shipment. 
6.  Srumentidentali will arrange resend or refund upon receiving your return package within 1-3 business days.
7.  For all returned package, buyer need to fill the Return Package Form firstly.  Just contact your representative customer service for this document.

 

Can I get full refund for returned package?

1. Strumentidentali offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24Hours.
2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing.
3. For all returned packages with no quality problems,  strumentidentali will deduct the original shipping frieght from full refund.
4. For all packages outside of 30 days return policy, only partial refund will be credited.

 

Can I get full refund for cancellation orders?

1.  strumentidentali talaccept order cancellation under condition that the package do not shipped out yet.
2.  strumentidentali will refund you within 48hours after order cancellation.
3.  If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.

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